Contact RIDR
For account, ride-tracking or app questions, email RIDR Support.
Share your device and RIDR app version if they help explain the issue. Never send your password or sign-in code.
Ride tracking not working?
Check that location is enabled and RIDR has the permission shown in the app. Start recording before you set off, and review the route after you have stopped safely.
Have an idea or found a problem? Send feedback.
Delete your account
In RIDR, open Profile → Settings → Account → Delete Account. If you cannot sign in, email RIDR from the address connected to your account with the subject “Account deletion”. We may ask for enough information to confirm that the account is yours.
Request account deletion by emailReports and privacy
Use the in-app report controls for content or account concerns. For child-safety concerns, contact RIDR directly and do not attach suspected illegal material. If someone is in immediate danger, contact local emergency services.
Report a child-safety concern